Terms and conditions


You accept this Agreement by a signing, by ordering or receiving a Service, including ordering a Course and or Education Material, attending a class, or using any Tricon provided IBM Education Material.

Course means an education service available from Tricon Academy. A course may be provided; by instructors presenting Education Material in a class room (a class) and/ or remotely as an instructor led online course.

Education Materials are literary works or other works of authorship including documentation, manuals, machine-readable instructions, components, data, audio-visual content (such as images, text, recordings, or pictures), and related licensed materials.


Generally available (public) Courses are listed in the Tricon Academy website. Tricon may add or withdraw Courses at any time without notice.

A private or one company Course is a Course provided by Tricon to a single customer. For private Courses, Tricon will agree with you in writing the dates, premises, and the maximum number of students. It is your responsibility to secure at all times the storage of all Tricon hardware and software whilst on your premises. The training room should be locked whenever the Tricon instructor or the customer's responsible person is not present in the allocated room. This also includes the times between the delivery of each class. If any Tricon kit is lost or damaged whilst on the customer's premises Tricon will charge you the cost of replacing each machine lost or damaged.

Scheduling of Classes

Tricon specifies the dates of public classes. Private classes will be scheduled by mutual agreement. Tricon may cancel or defer any scheduled class on 15working days notice. If Tricon cancels a class for which you have prepaid, Tricon will refund the price you paid to Tricon.

Tricon will not be responsible for any loss incurred by you, e.g. travel expenses, as a result of Tricon’s cancellation or deferral of a class.

Prerequisites and Assessments

Tricon provides Course descriptions, which include course objectives and student prerequisites. It is the responsibility of the student who attends the Tricon Course to ensure that he/she meets the stated prerequisites. Tricon provides no written assessment of student performance on a Course and assumes no responsibility for any student performance after Course attendance.

Proof of Entitlement

An enrolment confirmation letter or e-mail received from Tricon is evidence of your Proof of Entitlement to a Course, your authorisation to use Tricon provided Education Material and of your eligibility for warranty on Education Materials.

Prices and Payment

The Tricon prices listed in the Catalogue are subject to change. Any price increase will be announced at least three (3) months before its effective date.

Prices for public classes will be those in effect on the date the class begins. Prices include the use of required Education Materials and for on-site classes, use of required machines at a Tricon arranged location.

Prices for private classes will be established based on your requirements. Additional charges may apply, such as instructor travel, accommodation and living expenses, facilities, and remote laboratory support.

Prices do not include taxes nor student travel, accommodation and living expenses.

Full payment is required no later than10 working days prior to course start date.